Guardianship Authority
Presidency of the
Council of Ministers
The business process outsourcing (BPO) industry is one of the most rapidly emerging economic sectors in Lebanon. International businesses in the BPO sector are able to take advantage of the country’s business environment produce a professional yet cost efficient servicing through a multilingual and highly skilled labor force.
KEY FACTS AND FIGURES:
The Lebanese landscape for business process outsourcing includes three major subsectors of activity: Call centers, Back office operations (mainly in Finance, Accounting and HR), and ITO (information technology outsourcing). An estimated 200 companies are currently involved in these activities.
Of those, 10 operate call centers. These call centers alone employ around 900 employees and have the capacity to create ample job opportunities if the sector expands.
Companies involved in ITO form the majority of enterprises in the sector and employ around 4143 employees.
In total, the sector employs an estimated 5050 employees. More than 90% of these employees are in high value-added services, from call center activities –regarded as the entry level into the sector - to highly technical software design tasks.
Business services are provided to an array of industries; namely IT, Insurance, Banking, FMCG, Telecom, & Retail. Services offered include but are not limited to: Sales & Marketing, Customer Care, Technical Support, Transaction Processing, Finance & Accounting, as well as HR consultancy.
Lebanese call centers, as well as international call centers operating in Lebanon, have equally accumulated a track record of international clients including Samsung, Orange Telecom, Nestle, Toshiba, SFR, HP, Cisco Learning Academy, and many others.
COMPETITIVE ADVANTAGES:
Global companies, especially American and East Asian, will benefit from a time zone advantage given the geographical location of Lebanon.
Abundant A-class office space is available in both the capital and regional cities offering prime infrastructure, connectivity, and a vibrant business environment for international companies.